Lesson Plan
Conflict Resolution Roadmap
Equip adult participants with practical de-escalation and conflict resolution skills through guided interactions and feedback, promoting cooperative problem-solving in real-world scenarios.
Workplace and community conflicts reduce trust and productivity. This session builds learners’ confidence in defusing tension, bridging differences, and collaborating effectively under Tier 2 group support.
Audience
Time
Approach
Materials
Prep
Prepare Session Materials
15 minutes
Step 1
Introduction & Objectives
10 minutes
Step 2
Review De-Escalation Tactics
10 minutes
Step 3
Scenario Role-Plays
20 minutes
Step 4
Peer Feedback Forum
10 minutes
Step 5
Reflection & Next Steps
10 minutes
Slide Deck
De-Escalation Tactics
Learning Objectives
Key Definitions
Tactic #1: Active Listening
Tactic #2: Calm Tone & Pace
Tactic #3: Neutral Body Language
Tactic #4: Empathy & Validation
Example Scenarios
Summary & Next Steps
Activity
Discussion
Rubric
